You will receive an order confirmation via email shortly after placing your order. All orders are shipped within 2 business days after confirmation of payment.
We accept payments via bank transfer and credit/debit card payments via Paypal. You don’t need a paypal account to pay with this option.
Standard Shipping: FREE
Express Shipping: Additional charges may apply depending on delivery address. Please note that we only offer express shipping for Metro Manila orders as of the moment.
You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. For orders within Metro Manila, we estimate you will receive your parcel within 2-5 business days. For provincial orders, please allow 3-7 business days for delivery.
While we do our best to fulfill every order as soon as possible, unfortunately, once it has been dispatched we will not be liable for any delay, loss or damage while the your order is in transit.
RETURNS & EXCHANGES
We will accept returns as long as you send the items back to us within 7 days upon receipt of package in the original condition in which it was shipped. Please try on shoe on carpeted surfaces to avoid scuffing the outsoles before you are sure that you will be keeping them. Unfortunately, we are unable to accept shoes returned with sole markings or scratches.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sellable condition. In the circumstance the care instructions are not followed, we are unable to accept returns.
Discounted and sale items are final sale and cannot be returned. We hold the right to deny returns if the merchandise returned does not meet our criteria.
Read more about our Returns & Exchanges policy here.
Please handle your Luang shoes with care. Over time, the materials may darken or get dirty due to wear. Avoid contact with water or other wet elements. For deeper stains, it’s best to consult a leather professional.
As part of our commitment to extend the life of your shoes we offer free repair service for all Luang shoes purchased. However, repair requests are subject for approval. You may contact us at email@example.com for more information or fill out our Repair Request form.