CUSTOMER CARE

You will receive an order confirmation via email shortly after placing your order. All orders are shipped within 2 business days after confirmation of payment.

Standard Shipping: FREE within the Philippines

You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. For orders within Metro Manila, we estimate you will receive your parcel within 2-5 business days. For provincial orders, please allow 3-7 business days for delivery.

While we do our best to fulfill every order as soon as possible, unfortunately, once it has been dispatched we will not be liable for any delay, loss or damage while the your order is in transit.

We accept payments via bank transfer and credit/debit card payments via Paypal. You don’t need a paypal account to pay with this option.

We will accept returns as long as you send the items back to us within 7 days upon receipt of package in the original condition in which it was shipped. Please try on shoe on carpeted surfaces to avoid scuffing the outsoles before you are sure that you will be keeping them. Unfortunately, we are unable to accept shoes returned with sole markings or scratches.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sellable condition. In the circumstance the care instructions are not followed, we are unable to accept returns.

Discounted and sale items are final sale and cannot be returned. We hold the right to deny returns if the merchandise returned does not meet our criteria.

Most Luang shoes run true to size. However, given the handmade nature of our shoes, exact measurements may vary with each style. You may view our size guide here.
To determine what size would be best for you, measure your foot from heel to the tip of your longest toe on a flat surface. Make sure to shift your weight forward to flatten your foot. Then choose the closest measurement that is equal to or greater than the length of your foot.

Please handle your Luang shoes with care. Over time, the materials may darken or get dirty due to wear. Avoid contact with water or other wet elements. For deeper stains, it’s best to consult a leather professional.

As part of our commitment to extend the life of your shoes we offer free repair service for all Luang shoes purchased. However, repair requests are subject for approval. You may contact us at info@helloluang.com for more information or fill out our Repair Request form.

Didn't find what you're looking for? Please feel free to contact us or send a message on our Instagram @helloluang.