FREE SHIPPING WITHIN METRO MANILA

SHIPPING & RETURNS


SHIPPING

Standard Shipping

Metro Manila: FREE
Provincial: Php 250
Express Shipping: Additional charges may apply depending on delivery address.

Please note that we only offer express shipping for Metro Manila orders as of the moment.

You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. For orders within Metro Manila, we estimate you will receive your parcel within 2-5 business days. For provincial orders, please allow 3-7 business days for delivery. 

Please allow some time for the status of the shipment to correctly display at address provided.

While we do our best to fulfill every order as soon as possible, unfortunately, once it has been dispatched we will not be liable for any delay, loss or damage while the your order is in transit.

RETURN POLICY

We will accept returns as long as you send the items back to us within 7 days upon receipt of package in the original condition in which it was shipped. Please try on shoe on soft surfaces to avoid scuffing the outsoles before you are sure that you will be keeping them. Unfortunately, we are unable to accept shoes returned with sole markings or scratches. In the circumstance the care instructions are not followed, we are unable to accept returns.

Discounted and sale items are final sale and cannot be returned. We hold the right to deny returns if the merchandise returned does not meet our criteria.

Please note that customer is responsible for return shipping cost.

RETURN PROCESS

Please email us with your order number at info@helloluang.com and we will get back to you with a return address and a shipping label to include in your package. Please note that customer is responsible for return shipping cost.

EXCHANGE POLICY

We're currently unable to process exchanges right now, we suggest that you return your purchase for a refund minus shipping cost and place a new order.