FREE SHIPPING WITHIN METRO MANILA

TERMS & CONDITIONS

By visiting our site and/ or purchasing something from us, you agree to be bound by the following terms and conditions.

PRODUCTS & CONTENT

All Luang Studios content, products and prices depicted on the website subject to change without notice. We reserve the right at any time to modify or discontinue products without notice at any time.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

SHIPPING

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and shipping address, so that we can complete your transactions and contact you as needed.

You will receive a shipping confirmation email with your tracking number as soon as your order is shipped. For orders within Metro Manila, we estimate you will receive your parcel within 2-5 business days. For provincial orders, please allow 3-7 business days for delivery.

While we do our best to fulfill every order as soon as possible, unfortunately, once it has been dispatched we will not be liable for any delay, loss or damage while the your order is in transit.

Customer is responsible for filing any claims with carriers for damaged and/or lost shipments.

RETURNS POLICY

We will accept returns as long as you send the items back to us within 7 days upon receipt of package in the original condition in which it was shipped. Please try on shoe on soft surfaces to avoid scuffing the outsoles before you are sure that you will be keeping them. Unfortunately, we are unable to accept shoes returned with sole markings or scratches. In the circumstance the care instructions are not followed, we are unable to accept returns.

Discounted and sale items are final sale and cannot be returned. We hold the right to deny returns if the merchandise returned does not meet our criteria.

Please note that customer is responsible for return shipping cost.

EXCHANGE POLICY

We're currently unable to process exchanges right now, we suggest that you return your purchase for a refund minus shipping cost and place a new order.

Please note that customer is responsible for return shipping cost.

Any questions, email us at info@helloluang.com